Seller refers to the website owner – the person to whom the order for the purchase has been given.
Buyer refers to the person or organization placing the order.
Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.
Price are quoted in US dollars, customer must pay in that currency.
All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment.
We accept most major credit cards including Visa, Mastercard, American Express. We also accept Paypal as a form of payment.
Customer will not be charged for any orders that can not be fulfilled and where appropriate 21Seasons will refund to your account any sum deducted by 21Seasons Store.
21Seasons cannot guarantee that a particular Product will be always available
To maximize security, 21Seasons Store does not hold any credit/debit card. They are held by third party Payment providers.
Your credit card company may also do security checks to confirm it is you making the order. There will be some case payment is declined because of this reason.
Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller. Shipping costs may increase if shipping internationally or on rush orders. If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.
More detailed information on our shipping policies is available here: shipping policy.
21Seasons Store do not accept returning/ exchange item. Items are entitled to be refunded or resend the buyer notifies the seller within 30 days of the receiving items. The buyer must contact the seller by email: [email protected]
Shipping charges incurred for returned merchandise is the responsibility of the buyer.
Please see our policy for more detailed information: return and refund policy.
An order may be cancelled up until 12 hours after placing. Once the order is processed, the buyer is responsible for the payment.
Any complaints about items or the seller should be submitted to our support team. Please email: [email protected] There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact.
The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
Any dispute arising out of such use of the website is subject to the laws of the site owner’s state.
These billing terms and conditions are subject to change. We may revise these Terms from time to time. The change will not be retroactive.
Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.